Return Policy

Custom and personalized items

Engraved, embroidered, printed, and keepsake items are made to order for you, so they can't be returned or exchanged. The exception is our mistake: if your item arrives defective, damaged, or different from the mockup you approved, contact us within 7 days of delivery with photos and your order number, and we'll remake it or refund it.

Please review spelling, names, dates, and artwork carefully before approving your mockup. We produce exactly what you approve.

Unpersonalized items

Blank, unpersonalized items may be returned within 14 days of delivery if they're unworn, unwashed, and in original condition with tags attached. Contact us for a return authorization before sending anything back. Return shipping is the buyer's responsibility, and refunds go to the original payment method once we receive and inspect the item.

Bulk and team orders

Bulk orders can be canceled for a full refund any time before you approve the design mockup. Once production has started, the order is final.

Refund timing

Approved refunds are issued within 5 business days of our confirmation. Depending on your bank or card issuer, it may take several more days to appear on your statement.

Questions? Email hightidecustomdesigns@gmail.com with your order number.