FAQs

New here? Our How It Works page walks through the whole process — quote, free mockup, approval, production.

Ordering

Is there a minimum order?
No minimum on most items. Volume pricing starts on bulk orders of 10 or more pieces.

How do I send you my logo or design?
Attach it to your quote request or email it to us. Vector files (SVG, AI, EPS, PDF) give the cleanest results; a high-resolution PNG or JPG works too.

Will I see a proof before you make it?
Yes. Every custom order gets a digital mockup, and nothing goes into production until you approve it.

How long does an order take?
It depends on the item and quantity. We confirm your production timeline when we send your quote or mockup, and production starts once you approve the design.

Can everyone on my team pick their own size?
Yes. Send us your roster with sizes, or ask us for a simple size sheet, and we'll build the order for you.

Can you reproduce my unit, team, or company logo?
Yes, as long as you're authorized to use it. You're responsible for the artwork you submit; we'll let you know if there's something we can't legally reproduce.

Shipping & returns

Where do you ship?
Anywhere in the United States. You'll get a tracking number by email when your order ships.

Can I return a personalized item?
Personalized and custom items are made to order and can't be returned or exchanged, unless the item is defective or doesn't match the mockup you approved. See our Return Policy.

My order arrived damaged or wrong. What now?
Contact us within 7 days of delivery with photos and your order number. If it's our error or a defect, we'll remake it or refund it.

Military families

Do you offer military family pricing?
We're a military family–owned shop, and we take care of our own. Ask about military family pricing when you request a quote.